Yesterday successfull brand communication was defined by the old message/communicator/listener model. Simple structure, precise message (hopefully), one-way – a monolog. Look over here, we’re cool – buy or die. Today (thankfully) this model has been replaced, the world has become far more complex. Now successfull branding and brand communication is based on conversations, on dialogs. On dialogs between customers/clients, on dialogs between the company and the customers/clients. Conversations with a human voice.
Evoking this kind of conversations requires a totally different approach in comunication design. Now there is no sense in creating closed/completed messages. When you complete the message too much, there is no room for the viewer/customer/client to involve himself. You need to concentrate on the (brand) essentials and leave bits of space. Small spaces of emptiness to be filled by the viewer. People want to talk about things they can relate to. So there needs to be room left for them.
As a consequence there is no single story about you, your company or your product. No single plot you have total control of. You are not the ‘owner’ of the conversation, you are a participant at eye level. Learn to listen carefully and find your human voice.